- Please note that all consultations and procedures are scheduled only on an appointment basis. We do not encourage walk-ins as we cannot guarantee service when busy.
- Do fix appointments by contacting the staff at the center, either over phone, or email.
- It is best to schedule your appointment a few days ahead of time to help ensure you can get an appointment that is convenient for you.
- Please arrive 10-15 minutes prior to your appointment to fill out the paperwork needed.
- To maintain a quiet, professional atmosphere, we ask that all guests consider the volume level of their conversations and to turn off/silence cellular phones and also use headphones with other electronic devices.
- Our goal is to accommodate and please all our guests.
- The time reserved for each appointment is held specifically for you. If you arrive late, your appointment will be shortened in order to accommodate the next client at their scheduled time. An arrival time of 15 minutes or later will result in the appointment being rescheduled to ensure you receive the full treatment.
- Appointments for scheduled procedures will be blocked and intimated to you ahead of time. Should you wish to change/ modify your schedule, do let us know ahead.
- We understand that there might be various reasons to cancel / reschedule your appointments. Since cancellations require reorganizing from our side, we need time to make sure that everything goes smoothly.
- We make it easy for you to confirm your consultation appointment by calling/messaging and /or emailing you the previous day.
- Do respond as we need confirmation of your appointment. Failure to respond will result in the appointment being considered canceled until we get a response from you.
- 24 hours’ notice is required to cancel a consultation or procedure appointment.
- If you are unable to keep your appointment, please let us know at least 24 hours prior to your scheduled time. If you find you are running more than 15 minutes late for a 15 min appointment, or 20 min late for an hour appointment, we ask that you reschedule so that we may be on time for our next client.
- This is to avoid no shows/ delayed arrivals, which in turn upsets the schedule of the day, causing delays to other patients/ clients.
- Cancellations or rescheduling must be done minimum 48hrs in advance from date of surgery.
- Failure to do so will result in a fee of 15% of the surgery cost.
- All consultations, surgeries and treatments are to be paid for before availing the service..
- We send invoices for all the transactions by email, so please mention your correct email id during registration.
- Payments are non-transferable between individuals, except for some services. Please check with our front desk before making any payment, for the same.
- 30% of surgery cost to be paid as advance to book a date for the surgery.
- 70% balance amount to be on the day of surgery
- We do not give refunds on any cosmetic or clinical treatment provided at Dr.Shetty’s .Deposits are non-refundable and no refunds will be given for services rendered
- Products may be returned on a case by case basis and the purchase amount will be a credit that can be used toward other products or services.
- All clients of Dr.Shetty’s may be assured of complete confidentiality regarding all aspects of their Treatments and services.
- Products may be returned on a case by case basis and the purchase amount will be a credit that can be used toward other products or services.
- We accept all major credit cards, debit cards, Phone pe, Gpay, Paytm,and cash. Please ask at the front desk for the various payment options.